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Customer Service Representative I buy in US, Free Classifieds Ads

Company Name:
Litestream
JOB SUMMARY:
Serves customers by providing product and service information; resolving product and service problems via telephone and/or in person.
ESSENTIAL FUNCTIONS:
Acts as the primary point of contact between customers and the company.
Attracts potential customers by answering product and service questions; suggesting information about other products and services and setting up installation appointments
Represents the company to customers and potential customers in person and/or via telephone.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Contributes to team effort by accomplishing related results as needed.
Maintains liaison with other departments for order completion.
Has knowledge of product line, prices, installation and service times, various marketing promotional services, and similar data, as required.
Helps in hosting communities and associations in small gatherings
Assists the CEO, Office Manager, Technician with projects as they arise
Performs other duties as assigned by supervisor.
Makes outbound calls and gathers data on prospective neighborhoods
Schedules and maintains Technicians schedule and contacts technician with all immediate changes.
EXPERIENCE AND BACKGROUND:
At least one (1) year of customer service, call center experience a plus
Professional demeanor
Proper use of the English language and grammar
Proper telephone etiquette
Computer literate
SKILLS
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
EDUCATION:
High school education or equivalent.
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